latest news from Building Research Housing Group

10/4/2007

New Survey Shows Improved Levels of Customer Satisfaction

The second national survey undertaken by the Home Builders Federation in partnership with NHBC shows a steady improvement in levels of customer satisfaction.

The results, from 20 of the larger home building companies for the 12 months between October 2005 and September 2006 show that:

76% of purchasers are satisfied with the overall quality of their home

77% would recommend their builder to a friend

78% were satisfied with the service provided during the buying process

70% regarded the standard of finish as good

65% were satisfied with the service after moving in.

The national survey is a key part of the HBF's customer satisfaction strategy. As part of this strategy, the HBF has also developed a Customer Service Code of Conduct and model contract terms to meet higher customer satisfaction standards. Click here to read the Press Release on the second national survey.